Last Updated: May 10, 2026
At GarageMate, we value the trust you place in us when you use our mobile application and website. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
A. Information You Provide to Us
- Account Information: When you register for GarageMate, we collect your name, phone number, business name, and email address.
- Business Data: Information about your garage, including branch details, mechanic names, and service offerings.
- Customer Data: When you create job cards or invoices, you may input your customers' names, phone numbers, and vehicle registration details.
B. Information Collected Automatically
- Location Information: If you use our attendance tracking features, we may collect your device's location (including background location) to verify staff presence at the workshop. This feature is only used when enabled by the garage owner.
- Microphone Access: We may request access to your device's microphone to enable voice-to-text input. This allows mechanics and staff to record service notes and job card details hands-free. Audio is processed for the sole purpose of transcription and is not stored as raw audio files on our servers.
- Device Information: We collect information about the mobile device you use, including the hardware model, operating system version, and unique device identifiers.
- Log Information: We collect logs about your use of our services, including the type of browser you use, access times, and pages viewed.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services (such as generating job cards and invoices).
- To enable voice input features for faster service logging and hands-free operation.
- To automate WhatsApp reminders for your customers regarding vehicle service and billing.
- To track staff attendance via location verification (where enabled).
- To send you technical notices, updates, and support messages.
- To monitor and analyze trends and usage in connection with our services.
3. Sharing of Information
We do not sell your personal data. We are committed to protecting your customer and service data. We only share information in the following circumstances:
- Service Providers: We share your data with third-party vendors who provide services like WhatsApp messaging (e.g., Meta/WhatsApp API) and cloud storage. These partners are prohibited from using your data for any unauthorized purpose.
- No Unauthorized Sharing: We do not share your data with third-party marketers, advertisers, or any other entities for their own use without your explicit consent.
- Legal Requirements: We may disclose information if required by law or in response to a legal request.
- Business Transfers: If GarageMate is involved in a merger or acquisition, your information may be transferred as part of that deal.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. We use encryption for data in transit and follow industry standards for data storage.
5. Your Choices
- Account Information: You may update or delete your account information at any time by contacting us.
- Location Information: You can disable location permissions in your device settings, but this may affect the functionality of attendance tracking features.
- Communications: You can opt out of receiving promotional messages from us by following the instructions in those messages.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@garagemate.in
WhatsApp: +91 89780 19881
Address: #123, Brigade Road, Bangalore - 560001
